photo of Palm Coast Water Tower with text that reads Utility Strategic Plan 2025

2025 Utility Strategic Plan

Our Utility Department works hard every day to protect public health, care for the environment, and keep our water systems running smoothly. But as our city grows, we need to plan ahead. That’s why we’ve created a strategic plan to guide us through the challenges ahead and make sure we’re prepared for the future.

Public Hearing Announcement

The City Council of Palm Coast conducted two public hearings at City Hall, 160 Lake Ave, Palm Coast, related to a proposed increase in utility rates

Public Hearing #1: March 4, 2025 at 6:00 p.m.

Public Hearing #2: March 18, 2025 at 9:00 a.m.

Water & Sewer Rate Adjustments: What You Need to Know

What's Changing?

New Rates: Utility rate adjustments will increase in phases:

💧8% increase in April 2025
💧8% increase in October 2025
💧Starting in October 2026, rates will adjust annually based on the Consumer Price Index (CPI).

Why is This Necessary?

💧 Aging Infrastructure – Upgrading treatment facilities to prevent costly breakdowns.
💧 Inflation & Rising Costs – The cost of materials, maintenance, and energy has significantly increased.
💧 Population Growth – More residents mean a higher demand for clean water and wastewater treatment.
💧 Keeping Services Reliable – Ensuring 24/7 access to safe, clean water and efficient wastewater treatment.

Frequently Requested Information

  • Sewer Capacity Concern: The city’s wastewater system is nearing capacity, particularly at Wastewater Treatment Plant 1 (WWTP1), which serves the majority of the community.
  • Current Capacity Limits:
    • WWTP1: Permitted for 6.83 million gallons per day (MGD), with only 300,000 gallons per day of capacity remaining—enough for less than a year of growth.
    • WWTP2 (Peavey Grade off U.S. 1): Currently handles 2 MGD, with an expansion to 4 MGD expected by April 2025. After expansion, 550,000 gallons will be diverted from WWTP1 to WWTP2. 
  • Systemwide vs. Localized Issues: While overall capacity seems sufficient, the system isn't fully interconnected, limiting how much flow can be redirected to WWTP2.

  • Why Are Current Residents Paying for Future Growth?
    • A large portion of funding is needed to maintain the current water and sewer system, not just expand it.
    • Developers pay impact fees, but the city must build infrastructure in advance—it can’t wait to collect all the money first.
    • New residents eventually pay into the system through utility rates, helping cover long-term costs.
  • Growth & COVID’s Impact on Planning:
    • A 2018 rate analysis predicted 3-4% growth, but COVID led to unprecedented population increases and unexpected cost surges (supply chain issues, inflation).
    • The city proposed expansion in 2022, but costs had already risen dramatically.
    • Now, in 2025, those delayed decisions mean infrastructure needs are even more urgent.
  • Did the City Undercharge for Growth?
    • Impact fees are limited by state law—they can only be adjusted on a four-year cycle, making it difficult to keep up with rising costs.
    • The City Council raised utility impact fees to the maximum amount allowed in 2024. 
    • State laws favor developers over residents, restricting how much the city can charge for growth-related infrastructure.

  • Cost of Delays:
    • Delaying upgrades increased costs by approximately 25% due to inflation and project modifications.
    • Construction costs alone have risen by about 15% over the past few years.
  • Aging Infrastructure Needs Upgrades:
    • Wastewater Treatment Plant 1 is over 50 years old and must be modernized to meet current regulatory requirements.
    • Water Treatment Plant 2 needs technology upgrades to improve water quality, odor, and color.
  • State Compliance & Urgency:
    • The city is already being fined by the state for wastewater capacity issues.
    • The state has mandated action—delaying is not an option.
    • Without these improvements, Palm Coast risks serious infrastructure failures and additional penalties.
  • Funding the Improvements:
    • The city plans to use bonds to cover essential upgrades at Wastewater Treatment Plant 1.
    • Investments in modernizing water treatment facilities will enhance service reliability and quality.

  • Rate Increases & Community Needs:
    • Many residents, including retirees and young families, are concerned about rising costs due to inflation.
    • Investing in strong utility infrastructure is essential for attracting economic development and job opportunities for current and future residents.
  • City Council’s Tough but Necessary Decisions:
    • The current council inherited past decisions and is making difficult choices to fix aging infrastructure.
    • While no one wants higher rates, delaying improvements would make future costs even higher.

Expanding Capacity to Meet Community Demands
In 2024, the State of Florida issued a consent decree to ensure increased sewer capacity in the Utility Department’s system by 2028. Wastewater Treatment Plant 1 is a 50-year-old plant with a capacity of 6.83 million gallons per day (MGD). Wastewater Treatment Plant 2 has a capacity of 2 MGD, with an additional 2 MGD of capacity expected by April 2025. The wastewater system is already operating over capacity, especially during periods of wet weather, which increases the risk of sanitary sewer overflows. While complying with the consent decree will require significant investment, doing so helps to ensure that the utility can continue to meet community needs both now and into the future.

Putting Capacity Into Perspective
Wastewater Treatment Plant #1’s max capacity is 6.83 MGD, but usage fluctuates with rainfall. In dry months like June 2024, daily usage averaged 5.5 MGD, while in wet months like December 2024, it neared 6 MGD. During Hurricane Milton, an extreme storm, flow spiked to nearly 19 MGD. While building for rare storms isn’t practical, we are expanding Plant #1 to 10.83 MGD and redirecting some flow to Plant #2, which is increasing to 4 MGD by April 2025.

Overview of the Residential Utility Bill
A residential utility bill includes charges for water, wastewater, garbage, and stormwater, with some also having irrigation if applicable. Let's say a customer uses 2,730 gallons of water - water and sewer charges total $75.92—about 50% of the $153.18 bill. Garbage accounts for $33.30 (22%), stormwater for $32.87 (21%), and irrigation for $11.09 (7%). Water and sewer charges are just part of the total bill. This customer pays approximately 1.4 cents per gallon for potable water and 1.3 cents per gallon for wastewater treatment.

Downloadable Materials

Jan. 27, 2025

The City of Palm Coast hosted a Town Hall meeting on Monday, January 27 from 6-7pm at the Palm Coast Community Center. Acting City Manager Lauren Johnston presented the Utility Strategic Action Plan.

Since last year, the city’s Town Hall series has featured several elected officials and administrators presenting on current topics from infrastructure to public safety. Each Town Hall offers the opportunity for Q&A after the presentation.

On October 15, 2024, City Council approved proceeding with a utility gap analysis to be performed by Raftelis, a rate consultant, to determine the current rate revenue shortfall. This is important because it helps identify and address deficiencies in a utility system's capacity, financial performance, and infrastructure. It provides a clear understanding of current capabilities versus future needs, enabling informed decision making and strategic planning. Key reasons for conducting a utility gap analysis include; Identifying Capital Needs, Ensure Service Reliability, Support economic development, Update fees for services, and Budgeting and Resource Allocations.

This presentation reviews the findings of the GAP analysis and proposed recommendations for utility rate increases and adjustments to utility charges.


Utility Strategic Plan


Key Pillars in the Strategic Plan

Workforce & Culture

Providing a positive environment with opportunities for training, mentoring and advancement, that support attracting and retaining dedicated, professional employees.

Customer Engagement

Promoting awareness, confidence, and trust by optimizing the customer experience and communicating the value of water services and resources.

Operational Optimization

Enhancing resiliency by increasing staff capacities, leveraging data effectively, and improving workflows by embracing new technology, best management practices, and innovation.

Infrastructure Planning & Improvement

Regularly planning for and prioritizing system maintenance, resiliency, and improvements to address current challenges and prepare for future growth.

Communication and Coordination

Fostering partnerships for utility improvements and policies through active engagement and effective collaboration channels.

Financial Stewardship

Funding and supporting utility operations and infrastructure needs while balancing customer affordability impacts and strong financial policies.

Regulatory & Product Quality

Ensuring high-quality water services while adhering to evolving regulatory requirements through teamwork and operational diligence.


Utility Department
Utilities Main Line