Palm Coast Cares

Community Assistance, Resources, & Education Services

Utility Plan Payment Options

Payment Plan Options

The City of Palm Coast Utility Department offers payment plans to help residents manage their utility bills.

  • Plans are available for up to six (6) months.
  • Each household may qualify for one plan per year.
  • If a payment is missed, no additional agreements will be made.

To find out if you qualify, please submit a case through our online portal.

Submit a Case for a Utility Payment Plan

Helping Our Neighbors, Together

Life can be unpredictable — and we understand that sometimes residents face challenges that make it difficult to keep up with utility bills. The City of Palm Coast is committed to supporting our community through these tough times by connecting you to local resources and programs designed to help you get back on track.

Whether you need short-term assistance, long-term support, or simply information on where to turn, Palm Coast Cares brings together several options for you and your family.

How Can We Help?

Flagler County Social Services

Flagler County provides a comprehensive list of local agencies and organizations that can help with financial assistance, housing, food, utilities, and more.

Learn More

2-1-1: Flagler and Volusia County Help Line

2-1-1 Live is a free and confidential service that connects people with community resources 24 hours a day, 7 days a week. Call, text, or visit the website to get help with housing, utilities, food, mental health, and more.

Learn More

Agency Commitment Form

The City of Palm Coast is proud to partner with local organizations, churches, and nonprofits that want to make a direct difference in the lives of our residents. This form is intended for agencies only.

Agency Commitment Form

How YOU can Help

There’s something special we can all do for one another in Palm Coast. Many of our neighbors may be struggling to pay a utility bill — and you can make a difference.

The PLAN program gives every Palm Coast utility customer the opportunity to donate funds to help local residents in need.

How It Works:

  • You can authorize the Utility Department to add a donation to your bill in any amount.
  • Choose to give once or as often as you like.
  • All contributions are administered by Flagler County Social Services, ensuring funds directly supports Utility bills for residents that are facing financial hardship. 

Your generosity helps continue a long-standing partnership that began in 2004, when the City and Flagler County Social Services launched a $10,000 annual grant to assist residents in need.

If you’d like to join the effort, please submit a case through the online portal at Palm Coast Connect to request a donation setup—monthly or one-time. You may also mail a check to:
City of Palm Coast Utility Department
160 Lake Ave, Palm Coast, FL 32164

Together, we can make Palm Coast a community that cares.

Additional Local Assistance

  • St. Vincent de Paul Society – Flagler Beach: 386-693-4806
  • St. Elizabeth Ann Seton Outreach C.A.R.E.: 386-597-4144