billing and payment options

Billing and Payment Options

We offer several convenient ways to pay your utility bill — online, phone automated system, mail, or in person, which provides you the option that works best for you.


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Set Up Automatic Payments

Pay your bill on time, every time, with AutoPay.

To enroll:

  • Your account must have a zero balance.
  • AutoPay will begin with your next billing cycle.
  • Your full account number is required and you must register through our secure customer portal.

Payment Methods & Fees:

  • Checking account: No processing fee
  • Credit card: $1.95 processing fee per month when your payment is drafted
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One-Time Payment

Make a quick, one-time payment — no registration required.
All you need is your full account number.

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Pay Online Payment through your Customer Portal

Prefer to manage payments on your own schedule?
You can:

  • Store your checking or credit card information in your online wallet
  • Receive email or text notifications when your bill is ready
  • Make one-time payments directly from your portal account
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Pay through your Bank

You can pay directly through your bank’s bill pay service.
When setting this up, please provide:

  • Your full account number
  • Our mailing address: City Hall, 160 Lake Avenue, Palm Coast, FL 32164
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Pay by Phone

Call 386-986-2360 — available 24/7 — to pay using our automated system, using a bank account, credit card, or debit card.
You can also save your payment information for future use.

Processing Fees:

  • Checking account: $0.43 per transaction
  • Credit/debit card: $1.95 per transaction
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Pay in Person or by Dropbox

Visit us at City Hall, 160 Lake Avenue, Palm Coast, FL 32164
Open Monday–Friday, 8:00 a.m. – 5:00 p.m.

A secure drop box is available at the front entrance for after-hours payments.
Payments placed in the drop box are posted the next business day.

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Pay by Mail

Mail your check or money order (with your account number) payable to City of Palm Coast to:
City of Palm Coast
160 Lake Avenue
Palm Coast, FL 32164

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Go Paperless with eBill

Go green and simplify your billing with eBill.
When your bill is ready, you’ll receive an email notification with a link to view it online.
Your account portal stores PDF copies of the past 12 months of bills — no paper to manage!

Customer Service
Customer Service Main Line