Helping Our Neighbors
We are here for your utility and billing needs. If you have any questions, please ask! We are dedicated to ensuring that everyone is treated fairly and professionally.
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Understanding Your Utility Bill
How Can We Help?
New Utility Service
Set up new Utility Service for Water, Sewer and Trash. You can also cancel service or transfer service.
Set UpUtility Billing
Pay Utility Bill, set up automatic payments, set up for paperless billing. Learn how to read your bill, view current Utility Rates, and much more.
Pay BillLeak Credit
Apply for a one time leak credit. Please remember your consumption needs to be four times higher to be eligible.
ApplyGarbage Collection
Information about trash services, recycling and yard waste collection. Only residents within the City of Palm Coast limits receive trash services.
Trash ServicesUtility Impact Fee
Ready to build a new home, submit a Utility payoff request. All requests will be returned within 2 business days.
RequestUtility Service Information
Deposits are held on file for 23 months. If you have maintained a good payment history—specifically, no late fees within the past six months—you may request your deposit to be returned or applied to your utility bill. If you move out of the property it will automatically be applied to your final bill, if a credit is reflecting a check will be mailed to you.
To submit a request, please complete a quick case using the link below: https://www.palmcoast.gov/connect
Effective June 1, 2025, the following service fees will apply based on your payment method:
You can still pay your bills without incurring any processing fees by using one of the following no-fee options:
- Set up AutoPay using your checking account
- Mail a check
- Submit a payment through your bank’s bill pay system
- Pay in person at City Hall using cash or check
How to Enroll in AutoPay and Avoid Fees
- Log into your Paymentus account.
- Click the "Autopay" button.
- Add your checking account as the payment method.
- Choose your preferences and authorize the payment.
AutoPay through a checking account is one of the easiest ways to ensure your bills are paid on time without any extra fees.
Fee Structure Effective June 1, 2025
In-Person Payments:
- Customer Service (credit/debit): 3.5% (minimum fee: $2.50)
- Community Development (credit/debit/digital wallet): 2.45%
Online Payments:
- Utility Bills (credit/debit/digital wallet): $1.95 per transaction
- Utility Bills (ACH/eCheck): $0.43 per transaction
- Non-Utility Payments (credit/debit/digital wallet): 2.45%
- Non-Utility Payments (ACH/eCheck): $0.43 per transaction
Transaction Limits:
- Utility Bill payments: Up to $10,000
- Non-Utility Bill payments: Up to $50,000
Note:
There are no service fees for payments made via cash, personal/company checks, money orders, or bill pay initiated through your bank.
These fees are charged by our third-party payment processors and are passed through at cost. The Utility Department does not make any profit from them.
To cancel Auto-Pay for your utility account:
- Visit our website at www.palmcoast.gov
- From the side menu, select “Pay Bill”
- Log in to your utility portal account
- Once logged in, navigate to the “Auto-Pay” section
- From there, you can update or remove your stored payment method, whether it's a credit card or checking account
Question: Why is my sewer usage so high?
Answer:
As of April 1, 2025, changes were made to the sewer billing structure. Previously, sewer charges were capped at 8,000 gallons of water usage. That cap has been removed, meaning all water that passes through your main meter is now subject to sewer charges.
If you are using your main water meter for activities such as lawn irrigation, you will still be billed for sewer usage on that water. To avoid these additional charges, we recommend applying for a separate irrigation meter, which is not subject to sewer fees.
You can complete the application form, or you may visit City Hall at 160 Lake Ave to make the payment in person. Alternatively, you may also submit your payment by mail.