Water Main Break on Rolling Sands Drive

The Palm Coast Utility Department responded to a water main break on Saturday afternoon on Rolling Sands Drive in Palm Coast. The water main break is currently affecting homes on Rolling Sands Drive and Ruth Drive. Once water is restored, residents living in affected houses will be notified of a boil water notice through a door tag placed on their front door and to the email address associated with the utility account for each address. 

It is recommended that all water used for consumption and cooking purposes in the affected areas be boiled at a rolling boil for a minimum of one minute until further notice. As an alternative, bottled water may be used. The City of Palm Coast will flush the affected lines and collect two consecutive days of bacteriological samples as soon as all flushing and disinfection is completed.

This is a precautionary measure to ensure that the water meets all safe drinking water standards. The notice will remain in effect until satisfactory results from bacteriological samples are received. At that time, the boil water notice will be rescinded and the affected customers will be notified.

When a main break occurs, the Utility Department’s top priority is to restore water service to any customers whose service is disrupted because of the break. The crew is dispatched immediately in order to stop the break from leaking as soon as possible to minimize safety issues and water loss.

Customers nearby the water main break may notice cloudy water coming from their faucets. This is due to the pressure change in the system during the break. To help clear the cloudy water, run sinks and faucets for a few minutes to flush the pipes. Customers may also experience bursts of air when service is restored. This is caused by air in the pipes and also can be cleared by running the water for a few minutes. Although cloudy, the water is still safe to use.

For more information, contact customer service at customer-service@palmcoastgov.com or 386-986-2360.​ A request can also be submitted through palmcoastconnect.com.