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Customer Service Representative
Department : Utility

This is administrative support work in receiving, entering, researching, responding to, and tracking telephone citizen inquiries and complaints relating to city services.  Duties include accurate processing of account inquiries and payments for the City Utility and other departments.   Must have knowledge of customer service standards and excellent communication skills; proficiency in using databases and word processing applications.  Requires excellent verbal and written communication skills to resolve complaints and respond to inquiries. Work is performed in a high volume, inbound, call-center environment.  Must possess a High School Diploma or GED, supplemented by a demonstrated aptitude for Customer Service oriented work, and (3) three years cashiering experience and (1) one year of experience in a high-volume inbound, call center or customer service environment. Must have demonstrated experience in using databases and work processing applications.  Utility billing experienced preferred. 

This position closes on 2/29/2024 5:00 PM
Salary : $19.13 - $21.69
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