City of Palm Coast WATER CUSTOMERS Utility customers

Palm Coast Utility Customers

NOTICE: Palm Coast Utility Customers - Temporary modification of disinfection treatment procedures.

In order to maintain the reliability of the water distribution system serving our customers, the City of Palm Coast Utility Department will temporarily change the disinfection process for the Palm Coast potable (drinking water) water supply. From August 10 through Aug 30, 2022, Palm Coast Utilities will disinfect the water with free chlorine rather than combined chlorine/ammonia (chloramines). This change will also affect residents and customers of Marineland and Flagler County Utilities who reside in Painters Hill and Beverly Beach. The periodic and temporary conversion from chloramines (which are longer-lasting disinfectants) to free chlorine (which is a stronger disinfectant), helps to ensure the quality of the drinking water in the distribution system. The maintenance program, which is a normal procedure for water systems, is supported by the Florida Department of Environmental Protection and will include daily testing to monitor water quality and measure the effectiveness of the program. After this process is completed, Palm Coast Utilities will revert back to disinfection by the chloramines method.

During this period, customers may experience a slight increase in the taste and odor of chlorine. 

Customers on dialysis who use a proportioning machine to prepare dialysate are advised to contact their physician to obtain the appropriate steps to accommodate the change in water disinfection.  Customers who have fish tanks or aquatic species are advised to contact a professional aquarist to avoid any problems associated with chlorine. 

Customers are asked to call the Utility Department’s Customer Service line at (386) 986-2360 with any questions concerning this change. Thank you.